The Elissa company treats its customers with due respect and offers an opportunity to opt out of purchasing if the chosen product does not suit the customer.

You can opt out the purchase at any time before its delivery or pickup, and you can return it within seven days after receiving it. There will be no need to give any reasons, but you will have to comply with a number of conditions.

The returned goods should:

  • Be in their original packaging.
  • Have no signs of opening, use or mechanical damage.
  • Be of market quality, with all types of protection and factory labels still intact.
  • Come with the original documentation.

To return a product that meets all conditions, please contact our online store managers by calling +7 (4742) 24-15-80 or +7 (909) 219-92-33 from 8 am till 7 pm on workdays.